Our Capabilities
At eConn Solutions, we help businesses assess their needs and determine a strategic path to achieve corporate goals. Together, we work to create services that deliver the right solutions.
Get in touch
At eConn Solutions, we help businesses assess their needs and determine a strategic path to achieve corporate goals. Together, we work to create services that deliver the right solutions.
Get in touchWe collect data from disparate systems and transform it into correlated views you can understand. We work in the process of planning, creating and setting up your business with Genesys routing strategy. We have designed our test systems to interact with the phone network as the user does. The test design flexibility of MultiDSLA enables it to mimic some of the more complex interactions performed by users and the network – for that we are well experienced in interactive voice response (IVR). The best thing about Verastream is that the host applications don't need to be modified. In just a short time the consultants had built a solution that we could use in our production processes.
Organizations that design, orchestrate, monitor and tune end-to-end omnichannel customer journeys outperform those who manage the journey piece parts in business silos; customers feel more valued and engaged while your organization benefits from better efficiencies. As customer satisfaction increases, so will customer loyalty and, ultimately, your top and bottom line business performance.
We offer enterprise level service and support on a small business budget with all maintenance issues and managing your customers. We will monitor, evaluate, enhance and optimise your existing IT and telephony systems.
We focus on fundamental aspects to a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. If there is something that can be improved, we’ll find it and make it better.
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